What We Offer
- Our Drivers 100%
- Our Fleet 100%
- Our Service 100%
Frequently Asked Questions
Sal Limo Service or SLS is a service of SLS Limousine, 4101 Pinetree Dr; Miami, Zip: 33140. These are the terms and conditions between SLS and anyone doing business and/or related to our services and ,, The Client? referring to all our potential or established customers. The current terms and conditions shall apply, they are available on our website as well.
SLS is a limousine service and acts as a broker as well when using independent licensed limousine service providers to fulfill some of our?s work. Our drivers are self-employed and they do not require nor do we provide temporary employment .
The price specified in the reservation confirmation is a binding fixed price including all taxes and tips. The guaranteed reservation price displayed in the booking procedure is calculated from the type of vehicle chosen, the distance and lead time, pickup time and pickup location. Other requests like baby car seats or additional stops are chargeable. In case of spontaneous change (distance or amount of hours) the price will change and will be charged every 30 minutes at the rate of hourly charge, in accordance with the current price structure.
In case of transfers, a 20 minutes free of charge waiting time will occur for residential area pickups, 45 minutes waiting at baggage claim after flight landed and 1 hour at customs after the flight lands. Over time occurs after time expired and charge will be increments of 30 minutes since waiting time started. Doesn?t apply for flight delays as the client is not culpable.
In the case of hourly bookings, crossing from one county to another might involve additional charges.
Customer has the options to pay for his trip with a credit card. If credit card chosen, there will be a 2% processing fee added. If client wants to pay in cash, need to call us in advance because the software doesn’t have cash option.
Liability & Warranty
Sal Limo Service or SLS is not liable for errors occurred thru our website or application, internet correctness, reliability, completeness. Also this applies to all types of damage, in general caused by errors, delays or interruptions of service, technical faults of the infrastructure, incorrect content, omissions, loss or deletion of data, viruses or any damages can result from the use of this online service. Also Cata Black Car is not liable for the availability and functionality of the features offered.
SLS assumes no responsibility for e third party websites content ,correctness and legality occurred via links referred by us or not.
SLS shall not be responsible and liable for failure of the communication networks and gateways, power outage, internet interruptions.
A liability for the services provided by SLS and its affiliates and drivers is excluded.
In any case, the amount of the liability in case that occurs should be limited to twice the fare of the ride.
The client must make any complaints that arise to our office as soon as possible.
SLS is not responsible for any theft, loss or damage of the property belongings carried in the vehicle. Complaints regarding that are due ASAP and should be resolved in 30 days.
SLS is liable, regardless of the legal grounds, only for intent and gross negligence, unless it is in the breach of a contractual obligation. For loss of profits, loss of savings, incidental damages and/or consequential damages, SLS is liable for willful infringement. Except for willful infringement, the liability of SLS shall be limited to damages which were reasonably foreseeable at the conclusion of this contract. The liability remains unaffected for culpable injury to life, limb or death.
In the case of a transfer , cancellation with 90 minutes before pickup time is not chargeable, if its less than 90 minutes, the reservation will be 100% charged including all the fares occurred to that point .
In case of hourly bookings, a minimum 4 hours prior to pickup will be not chargeable, less than 4 hours charge is 100% .Making short notice changes to the reservation cannot be guaranteed by Cata Black Car.
“No Show” without prior cancellation is to be charged 100%. A “No Show” is considered when a passenger is not showing up at the location and time stated in the reservation for a period of 60 minutes at the airports or sea ports, 30 minutes at residences. Drivers will track flights so any delays on flight times will not be considered. If client is aware ad will call driver to have him wait beyond the required allowed time, driver cannot refuse and client will pay for overtime as considered “waiting time” and charged accordingly.
On-time Performance Guarantee
We understand that getting away on-time is an important part of your experience. This is why we actively monitor the reliability and punctuality of our service to ensure it is first-rate. In fact, our on-time performance as of April 2016 is 99.95%.
Alongside this, Sal operates with an ‘on-time or money back’ guarantee. If you make a booking and your chauffeur arrives after the designated time, you will not be charged for your trip.